Friday, September 20, 2019

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Our clients

ST*R Learning has experience in working with a wide range of organisations, large and small, in public, private and not-for-profit sectors. From all sizes and sectors, clients have benefited from our customised approach to training and development, and seen measurable results in the workplace. One of our areas of speciality is helping fast-growing organisations to move to the next level of professionalism in terms of leadership and management.

What our clients say about us

"Objectives were met. Feedback about the course was positive and delegates felt they took away skills for future use."
Westminster City Council

"More employees are now aware of management skills and willing to develop and use them in the workplace."
Chelsea Football Club

“The PGMOL Coaches found the experience most beneficial to their learning. [...] They commenced the new season with renewed enthusiasm and a willingness to continue to learn and develop as a result of attending this training.”
Professional Game Match Officials Limited (PGMOL)

"It's a pleasure to work with you and as you are so efficient it makes my life easier."
West Thames College

“Staff morale has improved and so has the team spirit. we have since the training recruited a new colleague and everyone went out of their way to integrate the new staff member.”

“I think it is an excellent service and have recommended it to others.”
Port of London Authority

STR Learning training workshop in Lithuania

Our clients

Affiliate Window (Digital Window)
Artic Building Services
Berkshire Sport
Cambridge Research Systems
Chelsea Football Club
Colets Health and Fitness
CP Kelco
Croydon Chamber of Commerce
The Earlex Group
ECD Project Services
Everglade Windows
Ewbank Products
The FA Group
FCG Invicta
Ferrier Pearce
Fire Testing Technology
The Gatwick Group
Great Bear Healthcare
Guildford Spectrum
Guildford Borough Council

Guy’s and St Thomas’ NHS Foundation Trust
Houses of Parliament
InterContinental Hotels Group
Jumeirah Group
Kent Sport, Leisure & Olympics
London Borough of Hammersmith & Fulham (Work Zone)
London Film Academy
MC Truck and Bus Group
Metropolitan Police (Imber Court)
Metropolitan Police Authority
Millennium & Copthorne Hotels
Mint Twist
Nazareth Care
Newspaper Licensing Agency
NHS Facilities Management Services
Nigerian National Petroleum
North West Kent College
Plane Savers Credit Union
Port of London Authority
Professional Game Match Officials Ltd
The Prince’s Trust
Rainbow Health Care
Reigate College
Rochman Landau
Royal College of Speech & Language Therapists
Sandwell Leisure Trust
Sorainen (Estonia)
Sports Leaders UK
Time & Leisure Publishing Ltd
Today Translations
Towergate Solutions
Turpin Barker Armstrong
UK Trade & Investment London
West Thames College
Westminster City Council
3R Consultants (France)
Case study: Chelsea Football Club

It is well known that Chelsea Football Club invests in top quality coaching for their players and that this investment gives returns that can be seen in the team’s successful performance. What is not so well known is Chelsea FC’s commitment to training for all of their staff. Since 2008 ST*R Learning has been delivering management training for staff throughout their organisation on a regular basis. People from all areas – including their two hotels, retail outlets, restaurant, health club and spa, corporate hospitality, IT services, Chelsea TV, finance and security – have improved their skills through ILM-accredited management training and workshops.

In 2010 Chelsea FC asked ST*R Learning to develop a series of short sessions to address key issues at work. The 90-minute Bite-Size sessions that we designed for them have been such a success that Chelsea FC continues to reorder them.

Chelsea FC has given ST*R Learning glowing feedback. Employees gave ST*R Learning an average score of 95% overall satisfaction with the training they received in 2016. When asked how much they thought the training would impact their performance, they gave an average score of 89%.

After completing an ILM management training qualification, Jeremie Dardard, Revenue Manager at Chelsea FC, told ST*R Learning: "I have learnt a lot from this ILM Award and being able to put these learnings into practice feels even more rewarding. I am extremely grateful to Chelsea for giving me this opportunity but especially to you for the quality of your courses."


Case study: NHS Facilities Management Services (NHS FMS)

We worked with NHS FMS for over six years providing leadership and management development. We developed a close working relationship that enabled us to respond to learning and development needs with bespoke workshops, management qualifications and executive coaching as and when required.  During the the period that we worked with NHS FMS the organisation faced huge changes in working practices as well as budget cut backs. Our training and development enabled them to change focus to become an organisation that worked ‘smarter’. Workshops were often delivered as three-hour sessions so that delegates did not lose a whole day of work.

ST*R Learning has over 40 associate trainers. This enables us to offer a wide range of specialist topics (only a few of which were delivered to this client). Training and development we have delivered to NHS FMS has included:

  • Team building and associated psychometrics
  • ILM Level 3 qualifications
  • Presentation skills
  • Writing skills
  • Interview skills
  • Training in recruitment and selection
  • Time management
  • Executive coaching and mentoring for the senior management team
  • Executive coaching and mentoring for managers
  • Customer service
  • Consultative selling
  • Training and mentoring linked to Performance Management (Appraisal skills, Building a balanced scorecard, Identifying KPIs)

In a review of our services Ms D Carson, Director of Facilities for NHS FMS, commented: ‘There has been impact and improvement in all areas. The training and development provided ensures that we can now offer career pathways through the directorate supporting staff retention and improving morale.’

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